A good question to ask: What is my IT department hanging onto that it should probably off-load? Oftentimes, this answer includes the management of the enterprise email system.
Running and managing email has become increasingly complex and mission-critical. With an ever increasing reliance on email and a number of regulatory compliance requirements, running and managing an in-house email system can be a daunting task. That is why hosted email has become the preferred means of creating the most efficient and robust email environment.
Some of the things initially overlooked when most people think about running Microsoft Exchange include the additional components required to run the server with redundancy and backup services. Does your organization really want to divert focus from strategic projects to deal with 24×7 support, email downtime, disaster recovery, security, spam and viruses, license fees, regulatory compliance, and system upgrades?
Did you know?
- According to Ferris Research, on average, unexpected email downtime represents a 50% reduction in productivity. At a typical average hourly cost per worker of $38, this corresponds to some $95 per year per user. For a server with 500 mailboxes, this is about $47,500 annually. These figures ignore other, often greater, but hard to quantify costs, such as longer business cycles, slower customer and prospect responses, and less timely decision making.
- Recent Gartner Dataquest research on application downtime shows that an average of 40 percent of downtime is caused by application failures (e.g., performance issues or “bugs”), 40 percent by operator error, and approximately 20 percent by system or environmental failures. The majority of the failures in the “system or environmental” segment — 60 percent — is caused by hardware problems.
