Computers bring an infinite amount of information to the tips of our fingers. Knowledge on seemingly any subject is just a search, a click and a scroll away. The accessibility of knowledge in the modern world enables us to expand our businesses and our brains at a rapid rate. Knowledge is power. Currently the common tool used to conjure up most knowledge is the computer. When our computers stall or fail, when we can’t find that client’s information or pull up that excel spreadsheet or look up that article, it is a very unpowerful feeling.
At CyberTrails we want our clients to always feel powerful and to find safety and comfort in the knowledge of the expert tech support and services CyberTrails offers. Here are some highlights of four of the services that CyberTrails provides to protect and to empower our customers.
On-site Technical Support, CyberTrails stands ready to be at your site and side to handle certain levels of support issues with your infrastructure when it is not possible to make a repair or provide a service remotely. Engineering and Network Admin., support is provided 24 x 7 x 365. If the primary technicians are not able to resolve an issue, they will pass the issue to the engineering team. The engineering team is comprised of professionals in their fields including Cisco, Microsoft, Linux, etc., and is certified in their discipline. Engineers will be available for on-site remediation if issues cannot be resolved via remote sessions. As an additional option, CyberTrails provides High Level Planning services that include: Security consulting, design services, architecture planning, disaster recovery planning, and IT roadmap development.
Tech services cannot be spoken about without including the important aspect of secure Data Backup Services. CyberTrails considers this a very serious area of your business and of their services. We don’t settle for simple disaster recovery. Instead, we take an active approach; one that focuses on business continuance and prevention. We carefully assess the situation to determine which components are critical for business continuation. We recommend online backup over cumbersome tape-based solutions which are prone to errors and can quickly drain IT resources. By utilizing advanced disk-to-disk backup technology, CyberTrails takes advantage of existing networks to quickly and seamlessly back up all of your business’s organization’s servers.
Gaining knowledge in life and in business is important but protecting that information is just as important as obtaining it. The services that CyberTrails offers are vital steps to the fluidity, productivity and protection of any business. Knowledge of the above four services and many more tech service options are just a search, a click and a scroll away at cybertrails.com.
