Careers

• OPERATIONS TECHNICIAN

People make the difference in our success

Teamwork is a big component of how CyberTrails does business. We applaud our successes and our employees are empowered to think as entrepreneurs. We believe that working at CybterTrails is about our culture and not just about the salary and benefits.

We value our employees as one of our greatest assets and we want them to feel that way everyday. That's why we've worked hard to build a fun, challenging and rewarding work environment that provides opportunities for personal and career growth.

Ready to take a look inside CyberTrails? Please check out our current career opportunities. We look forward to hearing from you.

Benefits :

Benefits are an integral part of any employee package. At CyberTrails we know that and strive to offer our employees compensation that provides not only peace of mind, but helps toward achieving a comfortable balance between work and personal life.

Our employees enjoy comprehensive and competitive benefits that include:

• Very competitive base salary

• Annual bonus plan or sales compensation plan

• Liberal Vacation and Sick Leave

• 401K

• Health

• Dental

• Flexible Spending Account

• Long Term Disability

• Short Term Disability

• Life Insurance

• Employee Assistance Plan

JOB POSTINGS   :

OPERATIONS TECHNICIAN

Summary

The Operations Technician is charged with providing the highest level of customer technical assistance and account support at the CyberTrails Data Center. Responsibilities include customer support, operational support, sales support, and system / facility administration.

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Responsibilities/Functions

Operational Support (30%): Primarily responsible for monitoring customer applications and operational architecture through a Network Operating Center (NOC) environment. Respond to alarms in accordance with procedures. Utilize technical expertise to analyze, troubleshoot and react to issues requiring immediate attention. When appropriate, escalate issues quickly and efficiently in order to solve problems within Service Level Agreement requirements. Complete assigned work orders in an efficient manner. Issue trouble tickets when necessary. Maintain detailed logs and notebooks regarding customer applications, security, and operational readiness. Ensure the quality of service delivery continues to meet requirements.

Customer Support (50%): Assist the customer in the physical layout and installation of their equipment in secure cabinets. Ensure customer installations are in accordance with standard procedures and Service Level Agreements. Provide Tier 1 and Tier 2 support to customers. Assist and consult customers in the design and implementation of customer architectures. Develop, maintain, and manage relationships with assigned customers.

Sales Support (10%): Assist the Systems Engineer and Account Representatives, when necessary, in the sales process. Specific duties may include direct customer contact, explaining CyberTrails operational structure and abilities, and CyberTrails product demonstrations. Identify possible upsell opportunities.

System / Facility Administration (10%): Contribute to the overall network and Internet administration for the local IDC, for both internal and external users. Manage, troubleshoot, and assist in the maintenance of CyberTrails facility support systems (HVAC, electrical, etc). May require managing and coordinating with appropriate external vendors.

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Qualifications Required

Must possess entry to mid level knowledge in Cisco, Microsoft, or Unix/Linux

Must possess strong customer service attitude and interpersonal skills

Must possess excellent written and verbal communication skills

Proven ability to execute multiple tasks efficiently and effectively

Proven ability to work effectively in a team environment

Demonstrated flexibility, organization and self-motivation

2-3 years related work experience preferred

Must possess entry level knowledge in Cisco, Microsoft, and Unix/Linux

Help desk experience beneficial

Datacenter power and cooling systems experience beneficial

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Education

2 or 4 year degree completed or in progress preferred. High School diploma or equivalent required.

CCNA, MCP, RHCT, or other technology certifications completed, in progress, or the possession equivalent knowledge is required.

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Interested? Send your resume to careers@cybertrails.net