Desktop Technical Support

When parts of your system go down, aren’t communicating properly or are showing other issues, you need an experienced IT professional to help you get your network functioning again properly. There are countless issues that can arise between your hardware, software, server and applications, and your business can’t afford extended downtime. However, many small and mid-sized businesses also don’t have the luxury of a targeted IT department or an engineer who can help them.

The following are examples of system problems:
  • I cannot print
  • My computer is running slow
  • I can’t access my shared drive
  • I need to synchronize my mobile device with Microsoft Outlook

CyberTrails takes care of these problems with managed help desk services available 24 hours a day, 7 days a week, throughout the year. From the smallest problems to complete overhauls, CyberTrails’ technical engineers give you quick and effective solutions. Working through each issue step-by-step, CyberTrails’ engineers give you personal assistance to solve system problems and show you how to resolve them. From printing problems, viruses, connectivity issues, synchronization with mobile devices and more, CyberTrails’ experts can help.

Application Support

You use a wide array of programs and applications each day to run your business. Many more are being introduced all the time and keeping up with new designs and new functions is an ongoing task that many do not have the time for. Yet, learning these new functions can help you save time and give your company more organization, better communications and a more distinctive image. CyberTrails works with specific programs and functions to help you get the most out of the tools you use every day, and gives you problem solving assistance for the capabilities you need. From Microsoft Suite programs like Word, Access and Outlook to cloud-based email applications, cloud storage systems, web development and other programs, CyberTrails can answer any questions you may have.

The following “how-to” questions are examples of the problems we solve:
  • How can I create a table or polished advertisement in Microsoft Word?
  • How do I export a table from Access to Microsoft Excel, and make it look professional?
  • How can I filter out junk mail or synchronize email accounts in Microsoft Outlook?

CyberTrails can guide you through the process of learning how to navigate these programs and maximize the benefit of creating documents with them. Stay organized, present professionally, whatever the function is, we can help you figure it out.

“Allow CyberTrails to handle the Tier 1 support and get more out of your IT staff.”

Our Goal is to Exceed Your Expectations

CyberTrails gathers information about your business and gives you customized help desk solutions to give you, your customers, clients and colleagues the answers you need. CyberTrails continuously assesses, tracks and measures performance to ensure complete customer satisfaction. With reports compiled on a monthly basis, when your needs change, CyberTrails’ assistance and answers change with you. CyberTrails keeps up with the programs, applications and hardware you use so engineering can continually provide the best assistance with any problems you may have. When you encounter a question that isn’t solved or a help you still need, CyberTrails tracks down your answers and assigns experts that give you the assistance you need. That is CyberTrails’ dedicated commitment to world-class IT service for business. Contact CyberTrails at any time, 24 hours a day and 7 days a week to get the answers you need with personal service. Call right now to learn more and see what a team of IT professionals can do for you.

How we do it

CyberTrails utilizes an organized structure and methodology to quickly respond to and solve your IT problems. Help desk specialists are available around the clock, so you never have to worry about emergency blackouts or unsolved questions. With constant, reliable support available, you can call at any time and a CyberTrails IT expert will answer your questions.

CyberTrails uses remote technology to log into your computer and walk you through each solution, step-by-step – this is a standard practice for Fortune 500 companies. This may include solving a particular problem, connecting a new device or providing a tutorial for a new program. CyberTrails specialists are organized into three tiers of assistance, so you can get minor problems solved quickly and easily and get detailed, informative assistance for more exhaustive issues.

Each CyberTrails client is paired with an experienced team of IT professionals who are fully aware of your hardware, software, computing environment and the needs and goals of your business. With multiple experts available, it’s like having access to your personal IT department, available anytime you need. To learn more about customized help desk solutions and get 24/7 IT support for your business, contact CyberTrails today.

CyberTrails help desk personnel are highly trained desktop engineers who would generally be considered Level 2 support agents. Most are certified in Microsoft® or Cisco® technologies. This means the very first person you talk to will likely be able to resolve your issue. And if not, subject matter experts are standing by.

CyberTrails Level 2 support is performed by help desk team leads, and Level 3 support is supplied by our engineering team, who have senior-level expertise in every aspect of an IT environment, including:

  • Active Directory
  • e-mail
  • PC technology
  • server technology
  • PC backups and recovery
  • server backups and recovery
  • security and networks.